FAQ's
Privacy Policies:
Welcome to our privacy policy. This is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal data/information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect data that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal data | information). Please click here to see the detailed policy
https://www.privacypolicies.com/live/ab4a3ad8-0187-4b1e-90b6-2b75563642d7
If you have any questions, concerns or if we can assist in any way with regards to protecting your privacy - please don't hesitate to get in touch:
Anthony@hey-gorgeous. co.za
Our Refund Policy:
We would love to say that every product we make will suit every single skin type. Skin's react differently and whilst we are sure you are going to be delighted with your products, we want you to have the peace of mind in knowing that if in the unlikely event you are not happy with your purchase, you are most welcome to exchange them or return them within 7 days of purchase.
If you are returning in store, proof of purchase is required please.
If you are returning an online order - please let us know. We'll arrange a courier to collect at a time convenient for you. (There is a return courier fee of R110)
If you received your products and they were damaged in transit (we do take the utmost care, but again, for your peace of mind, we'll gladly replace. Please pop us a mail with a pic of the product(s) and we'll sort it out right away.
How Do I Order?
Browse
You'll see a drop-down navigation button when you click on PRODUCTS. Choose the category you want to browse those specific products or grab a cup of tea and put your feet up and browse through ALL our gorgeous products. (Drooling is permitted).
Ordering Online
Once you've decided on the perfect product, select the quantity you want and click the “Add to Cart” button. Just like a real-world shopping, you can add multiple items to your cart before proceeding to payment. Once you are ready to pay for the items in your cart, click on the cart icon on the top right-hand side of the page. That will show you all the items you have put into your shopping cart. If you’re happy with your choice, you can click the “proceed to checkout” button. If you don’t yet have a HEY GORGEOUS account or aren’t already logged into your account, you will be taken to the account login/ register page where you simply register by completing the new customer's sign-up process. For existing customers – login to your account using the email address you used when you set up your account, and your password. Once you are logged in – you will be presented with your shopping cart items once again. Click proceed to checkout and you can then select/ enter your delivery address, select your delivery option (if relevant), enter your payment information and pay.
Please note: You are most welcome to collect your order from our distribution centre in Diep River, Cape Town. Should you wish to collect your order from one of our franchise stores, please select standard courier option and let us know in the notes field which store we should courier to. Because our stores are franchised and operate independently, online orders for delivery to these stores incur a courier fee, unless of course, it's over R750 :)
If you prefer to order via email or telephone, you are most welcome to. Simply pop us a mail to orders@hey-gorgeous.co.za or give us a ring on 021 705 2554.
Banking Details
Account Name: Hey Gorgeous
Bank: Nedbank
Branch code: 198 765 (Constantia Village)
Account Number: 1207315850
Type of account: Cheque
Delivery
Hey Gorgeous will deliver within 2 – 6 working days depending on where you live. See our Terms and Conditions for detailed info on our delivery estimates. We deliver either door to door or door to counter depending on where you are based. You can track your parcel online by logging into My Account. Remember – Our couriers only deliver to street addresses.
If you need any assistance or prefer to talk to us and order telephonically or by email, you are most welcome to do so. Please pop an email through to orders@hey-gorgeous.co.za or contact us on 021 705 2554
Our Stores:
Can you offer advice on what to order?
Yes we'd love to help. Take our skin care quiz on our website. It's quick easy and free. Your answers will help our skin care experts curate the perfect skin care plan for your skin's needs, your budget and your lifestyle.
Or if you are shopping in store, take advantage of our skin analysis machines. Chat to our in-store consultant for more info.
Can I buy online?
Yes! Ordering online is quick and easy. Payment is welcome by Instant EFT or Credit Card via Payfast , PayJustNow and Mobicred. Please see "How do I order" above for full details.
Can I buy internationally?
Yes! We have opened up worldwide delivery, which is very exciting.
We are also locally available in the UK, United States, New Zealand and Australia. To see more, please visit our websites:
www.heygorgeous.uk
www.heygorgeous.us
www.hey-gorgeous.com.nz
www.hey-gorgeous.com.au
To make things easier for you exotic creatures, we also have a paypal account. Please note that all prices are in South African Rands.
Please enquire about delivery costs to your country by emailing us.
I’d like to be a supplier. How do I get your goodies in my store/salon?
Please get in touch. We’d love to help We offer wholesale rates, training and ongoing support.
Do you supply any stores/salons near me?
Where are you? :] Send us a message and we’ll let you know.
How should I pay you?
If you are ordering online, you are welcome to pay by Instant Electronic Funds Transfer or by Credit Card. We use Payfast who offer a safe payment gateway and it's quick and easy to do this. We also accept PayPal for our international customers.
We accept PayJustNow and Mobicred so that you can enjoy your Gorgeous products now and pay later.
Shipping
Tell me about delivery?
All our products are freshly made to order. Once your order has been made and payment received, your order will be made and delivered to you right away. We prefer the courier option as it's quick and right to your door but you can also choose:
1. Standard delivery is R80 or Free if your order is over R750
2. Overnight Express (R260) (Subject to time of order)
To enquire about international delivery, please email us. Prices and times vary depending on how far away you are from us.
After ordering, when should I expect my goodies?
Your product(s) will be freshly made and couriered off to you within 3 days of payment confirmation. (Busier periods like Black Friday maybe a day or two longer depending on courier congestion).
If you need your products urgently, please let us know.
I live in the sticks. Can I still have my goodies couriered to me?
Yes of course! It does cost a little more though. Please email us to get a quote or select "regional" on the "calculate shipping.
My parcel arrived, but the contents are damaged/missing/tampered with. What should I do?
Let us know. We’ll work something out for you to make sure that you’re a happy camper.
Can I collect my goodies directly from you?
Yes absolutely. You are most welcome. Our distribution centre is in Diep River, so if you are local and prefer to collect let us know and we'll get it ready for collection.
Unit E4, Prime Park, Mocke Street, Diep River 7945. (Tel. 021 705-2554)
I've given you guys the wrong address. Can I change it?
It may, unfortunately, delay delivery by a day or two. But talk to us and we'll sort it out chop chop.
I'd like to buy gifts for my family and friends. Can you ship to another address or multiple addresses?
Yes, of course. Just let us know which products are going to who when you place your order. Please note though that each address we ship to will incur a shipping cost as they are separate shipments and our couriers bill that way.
I don't know what to buy for someone I love. Do you have vouchers?
Absolutely. We offer vouchers in any denomination, so you can decide how much, or how little to spend on your loved ones. We recommend R50 and upwards.
To order a voucher, let us know your name, the name of the recipient, their email or postal address, depending on how you’d like to give it to them (we prefer email, to save trees) and the amount you’d like to give. Our vouchers don’t expire, have no limitations, and can be supplemented if they’d like to buy more than you’ve specified.
Product Information
I heard that you can customise a product to suit my skin?
Yes, we do. For example, a lot of customers love the Happily Ever After Anti-Ageing Serum but come month end, they need a bit of Banish & Repair to keep breakouts in check. Instead of purchasing both, we can combine the two for you. This obviously saves you the cost of purchasing a second product, gives you fantastic overall results and our karma is a little better :] So chat with us!
Can you substitute an ingredient if I'm allergic to it?
Let us know what you’re allergic to and we’ll see what we can do. Obviously, if, for example, honey brings you up in hives (chuckle chuckle) we can’t really take it out of a Honey & Oatmeal scrub, but there are occasions where we’ll be able to help you with this, or at the very least, suggest another product in our range that will give you the results you’re looking for.
Disclaimer
We use choice ingredients in all our products – natural, organic and vegan whenever possible. Our products contain oils (some may contain nut oils) and essential oils. Please check that you are not allergic or skin sensitive to any of the ingredients. If you experience any sensitivity or redness, discontinue use immediately.
Our products are free from any harmful synthetics.
Keeping your products effective for longer:
Please keep your products dry and out of direct sunlight. Avoid exposing them to water. Scoop product out of the jar/tub with a clean dry spoon/spatula. If you notice any change of colour, smell or texture of your product discard immediately.
Our products are preserved by using essential oils, honey (in honey-based products), Melaleuca oil (Tea-tree) scorbic acid (potassium sorbate). We do not use parabens, phthalates, triclosan, formaldehyde, toluene, SLS or any harmful synthetics.
We are very knowledgeable about of products, their ingredients (and quite a few other things too), but we are not doctors. If in doubt, please consult your doctor if you have any concerns to be on the safe side.
Do you introduce new products often?
All the time. Right now there are three products being tested and three more waiting to be released. We like choices, and since our skin changes with the weather, we work ahead to make sure our seasonal range is ready ahead of schedule. However, you’ll be able to pick up your favourite Strawberry & Black Pepper scrub, even in winter, because who wouldn’t want a bit of sunshine when it’s rainy outside?
What do the symbols on the packaging mean?
Organic and Vegetarian, We are not organically certified but we do stand by the provenance and quality of ingredients which is evident by the efficacy of our products.
Are all your products vegan-friendly?
With the exception of our honey-based products, yes.
What's your stance on animal testing?
We are proud to say we are BEAUTY WITHOUT CRUELTY accredited :) We have a load of friends who've volunteered to test our products out, and a load of testers, who’ve loved our products and become friends. Sustainability is also a biggie with us. We won't use ingredients that are not sustainably sourced or those that impact the environment and the people and animals we share our planet with.
I love our planet. Do you try to reduce your carbon footprint?
Yes we do. We only use PET (recycled plastic containers) and recycled packaging and our labels are printed on recycled paper.
You are welcome to return your clean empty jars to us where they will be autoclaved and reused. We donate R1 to CleanC, an incredible non-profit organisation who use donations towards employment, educations and environmental initiatives. (www.cleanc.co.za)
Drop off points are in our stores in Cape Town, our distribution centre in Diep River and our stores in Durban at present, but we will are arranging points nationwide. To find our more, pop us a mail to info@hey-gorgeous.co.za
Where do you source your ingredients?
We are passionate about the provenance of our ingredients and this means we support local suppliers whenever possible. For example, our honey is from a wildflower bee farm, our cold-pressed oils from a local producer. We organically grow most of our own botanicals that are used in many of our products. Our Shea Butter is from Fair Trade co-ops in Ghana and our coconut oil from Mozambique.
Got any ideas about how I can recycle your containers?
Oh definitely. Turn your plastic jars into mini plant containers, keep your paperclips and staples handy, turn them into tea light holders, turn them into bird feeders by stringing them up in the garden or use them in the kitchen to store spices or lentils.
As mentioned in the paragraph above, we will also shortly be rolling out our recycling initiative where used jars can be returned for re-use.
Do any of your products have an SPF factor?
We can include Non-Nano Zinc Oxide in your moisturiser (at no extra cost) if you wish. Whilst Zinc Oxide is synthetic, it is perfectly safe and offers an effective SPF. It is not absorbed into the skin, but instead, forms a protective layer on the skin to bounce and scatter UVA/B/C rays. We do recommend including it should you choose one of our gorgeous moisturisers and if you would like us to do so, please pop us a note when ordering.
You use natural ingredients. How long can I keep a product before it goes off?
We include potassium sorbate which is a mild preservative used in cosmetic and skincare formulas as a paraben alternative to prevent or retard the growth of microorganisms and protect products from spoiling.
Potassium Sorbate is effective against fungi, mould and yeast but less active against bacteria so is not considered broad spectrum. Whilst we do use it in conjunction with essential oils, we recommend 14 - 16 weeks as a guideline.
Store your products in a cool place, out of direct sunlight and avoid getting them wet.
Keep an eye on them. If you notice any change in texture, colour or smell discard immediately. Rule of thumb, if in doubt, rather not.
In case of irritation, redness, itchiness etc, discontinue use and let us know!
Blogging, Representing & Promotion
I have a blog and I’d like to do a review. How do I go about that?
The blogging community is very important to us. If you’d like to write a review about our products, you can either do it secretly (we treat everyone with the same level of service) or you can ask us to hook you up with some of our new, almost ready to be released products.
You may ask us for product information, use our photographs and redirect your audience to either our social media sites or to our website.
1. http://www.hey-gorgeous.co.za
2. https://www.facebook.com/heygorgeousskincare
3. https://twitter.com/heygorgeoussa
4. http://instagram.com/heygorgeoussa
We’ve worked really hard, so if you do use our photographs, please credit us. And let us know your post is up! Our favourite bloggers often get mentioned to over 174,000 people on Facebook.
We’d love to include you in a magazine/online beauty guide/blog. Can we chat?
Of course, we’d love that. Please give us a call on 021 705 2554.
If I use a photograph or ten, how should I credit you?
We love making new friends, so it’s always nice if you could include a link back to our page, or to our social media platforms :] Links above ^^
If you do use our photographs or graphics, please include ‘Image courtesy of Hey Gorgeous Skincare’.
Should you require our logo (which holds a Creative Commons license), please download a high resolution png here or save the image below. Our logo should not be used to endorse any other products that are not our own. It should not be modified, altered or used in part. You may not build upon it or use it for commercial purposes, other than helping the Hey Gorgeous team promote Hey Gorgeous products.
Finally, show us what you’ve written/created. We’d love to see. Don’t forget, we often promote bloggers, writers, photographers and other creative people to thousands of people on our Facebook page.
I read an inaccurate review/article. Should I let you know?
Please do. We’re very transparent about our ingredients, our work ethos and our reputation relies on the truth. With this in mind, if you stumble upon information about us that isn’t correct or is damaging, please let us know.
Our Competitions:
We often run competitions on our social platforms, email and on our website. These competitions are covered by our Terms and Conditions and include the following stipulations:
1. The judges decision is final and no correspondence entered will be considered.
2. If it is a LIKE & SHARE competition, likes and shares must be evident on our page, the pages of the entrants and to whom they have tagged to be eligible to win. Should the LIKES/SHARES competition be for a local HG page, these shares need to be with people who are likely to shop in that local store.
3. Facebook winners will need to produce identification to match the name on their Facebook page before prizes will be awarded.
4. Prizes are not transferable, nor may they be redeemed/exchanged for cash.
5. Hey Gorgeous reserves the right to withdraw any prizes should we suspect any fraudulent and dishonest intent by any entrant for whatever reason.
